Shipping policy
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping for orders over 1,500 Baht and shipping price detail as below.
| Shipping Option | Estimated delivery time | Price |
| Free Shipping | 3 to 5 business days | - |
| Kerry Express |
3 to 5 business days | 89 Baht |
| Thailand Post | 3 to 5 business days | 69 Baht |
| Thailand Post (EMS) | 2 to 3 business days | 149 Baht |
In-store pickup
You can skip the shipping fees with free local pickup at Taktai Store 1st at Siam Center Department store. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10:00 am -21:00 pm on everyday. Please have your order confirmation email with you when you come.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout
and shipping price detail as below.
| zone 1 |
Condition | Estimated delivery time | Price |
| Sri Lanka, Cambodia, China, Hong Kong SAR, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Vietnam | 0kg–0.5kg |
7 to 20 business days |
400 Baht |
| Thailand Post (EPacket) | 0.51kg–1kg |
7 to 20 business days |
550 Baht |
| zone 2 |
Condition | Estimated delivery time | Price |
| France, Germany, New Zealand, United Kingdom | 0kg–0.5kg |
7 to 20 business days |
500 Baht |
| Thailand Post (EPacket) | 0.51kg–1kg |
7 to 20 business days |
700 Baht |
| zone 3 |
Condition | Estimated delivery time | Price |
| Australia, Russia | 0kg–0.5kg |
7 to 20 business days |
500 Baht |
| Thailand Post (EPacket) | 0.51kg–1kg |
7 to 20 business days |
700 Baht |
| zone 4 |
Condition | Estimated delivery time | Price |
|
Austria, Belgium, Croatia, Denmark, Finland, Greece, Hungary, Netherlands, Poland, Slovakia, Slovenia, Switzerland, Norway, Turkey, Sweden, Brazil, Canada, Italy, Portugal, Romania, South Africa, Spain, United States
|
0kg–0.5kg |
7 to 20 business days |
600 Baht |
| Thailand Post (EPacket) | 0.51kg–1kg |
7 to 20 business days |
850 Baht |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. KanjiGoods Co., Ltd. is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at Hello@TaktaiBrand.com with your name and order number, and we will look into it for you.
Link for tracking orders here.
- Thailand Post- https://track.thailandpost.co.th/
- Kerry Express- https://th.kerryexpress.com/en/track/
- DHL Express- https://www.dhl.com/th-en/home/tracking.html
Refunds, returns, and exchanges
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at Hello@TaktaiBrand.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at Hello@TaktaiBrand.com.